a ubisoft service is currently unavailable please try again later что делать
Сервис Ubisoft сейчас недоступен. Попробуйте позже
О проблеме
При запуске Uplay появляется сообщение — «Сервис Ubisoft сейчас недоступен. Попробуйте позже или перейдите в режим оффлайн», то прочитав статью, вы найдете самое подробное решение проблемы. Не расстраивайтесь это распространенная ошибка среди фанатов игр Юбисофт и пользователей сервиса Юплей.
Если вылетает окно с ошибкой — «Невозможно установить соединение со службой Uplay», способы, описанные в статье, тоже подойдут для решения неполадки, а также для любых проблем, связанных с подключением Uplay через интернет.
Пользователи сталкиваются с сообщением при запуске Uplay, вводе ключа активации для купленной игры, или выбрав игру по сети. Часто проблема установки соединения связана с проблемой серверов Ubisoft, поэтому желательно проверить форум техподдержки, на предмет профилактики или аварии.
Переустановка программы
В ряде случаев пользователям, столкнувшимся с проблемами недоступности сервиса Ubisoft или установки соединения, помогает переустановка клиента. Переустановка может потребоваться по разным причинам, устаревшая версия клиента, установленная с покупкой игры через Steam или пиратская версия программы.
Сначала нужно полностью удалить старый клиент Uplay, и если установлена, все компоненты пиратской версии игры.
Важно
Перед удалением программы, сделайте резервные копии игровых сохранений. Прочитать подробную инструкцию как сделать бэкапы можно тут.
Отключение запуска в режиме оффлайн
Запустите Uplay, затем зайдите в настройки программы. В настройках перейдите на вкладку сеть и деактивируйте чекбокс опции «Всегда запускать Uplay в режиме оффлайн».
Перезапустите лаунчер и проверьте, пропала ли ошибка об установке соединения со службами.
Запуск от имени администратора
Если ошибка недоступности серверов Ubisoft пропала, откройте «свойства» файла Uplay.exe нажав на него правой кнопкой мыши, а затем выберите «Совместимость». Включите галочку «Выполнять эту программу от имени администратора» чтобы навсегда изменить уровень прав на запуск Uplay.
Правка файла hosts
Если вы когда-либо устанавливали пиратские копии игр от Ubisoft, очень вероятно, что «лекарства» таких игр оставили след в вашей системе и блокируют установку соединения со службами Uplay. Частой причиной появления сообщения — сервис Ubisoft сейчас недоступен, оказывается измененный файл hosts.
Изучите файл и удалите из него строки, приведенные ниже.
Если ваш hosts не изменен и вы не нашли в нем этих строк, перейдите к шагу настройки соединения.
К сведенью!
Для исправления файла hosts необходимо обладать правами администратора, поэтому перед редактированием зайдите в систему из-под учетной записи администратора.
Создание файла hosts
Настройка соединения
Антивирусы, файерволы и брандмауэр
Сначала удостоверьтесь не блокируется ли Uplay вашей антивирусной защитой и брандмауэром Windows. Затем добавьте программу в исключения вашего антивируса и брандмауэра.
Инструкцию по добавлению Uplay в исключения вашего антивирусного продукта, придется погуглить, а как разблокировать программу в брандмауэре, читайте ниже.
Порты Uplay
Одной из причин ошибки установки соединения бывает блокировка или занятость используемых Uplay портов внутри сети. Технология проброса портов позволяет обращаться из интернета к компьютеру за файерволом маршрутизатора.
Узнайте модель используемого маршрутизатора, модема или вай фай роутера и погуглите название, добавив к нему проброс портов или port forwarding в запрос поисковика.
Пробросьте порты, используя инструкцию. Uplay использует следующие порты:
TCP: 80, 443, 14000, 14008, 14020, 14021, 14022, 14023 и 14024.
Порты игр:
UDP: 3074 и 6015.
Отключение фоновых программ
Пользователи также испытывают проблемы с недоступностью серверов Ubisoft из-за программ, работающих в фоновом режиме системы. Если возможность играть в интернете по-прежнему недоступна, попробуйте закрыть запущенные фоном приложения перед началом игры. Для отключения проделайте следующие шаги.
Примечание
Метод стоит рассматривать как временное решение, чтобы вернуть любые изменения, снова запустите MSCONFIG и нажмите кнопку «Включить все» на вкладке «Автозагрузка».
При установленной операционной системе Windows 8, Windows 8.1 или Windows 10 программы автозагрузки отключаются прямо из диспетчера задач.
Thread: A Ubisoft service is currently unavailable | Forums
A Ubisoft service is currently unavailable
I’m trying to login to my Ubisoft Connect client for a couple of hours but it gives me a message in Title.Does anyone else have that problem?
Hello, i have the same problem. I tried it for a couple hours without any change.
Now I have the same problem as well.
Ugh, does this mean I have to engage with the real world? it’s scary out there.
Same here, started playing Division2 before 2 hours and game crashed and after that its not possible to connect to Ubisoft connect at all.
According to a chat I just had with a rep Ubi is having unplanned issues with the client. Dude said to watch the forums for updates. but which one my guy? No formal announcement has been made anywhere. The outage is world wide. They finally updated their server status on the status page at least. So no one can access any title online right now as of this moment. Keep checking here I guess for now https://rainbow6.ubisoft.com/status/ other sources for the outage are https://outage.report/ubisoft and https://downdetector.com/status/uplay/
Quote from the rep:
Ubi-ZeroCool: Thank you for contacting Ubisoft Live Support. Please give me a moment to review your case. In the meantime, feel free to add any additional information that may pertain to your issue, and I will be with you shortly.
FoxThreeMusic: Can mass server outages be confirmed. Reports are coming in world wide of people not being able to connect right now.
Ubi-ZeroCool: Yes we are experiencing some degradation on the Client at this time! Please keep an eye on forums for any updates! I do apologize for any inconvenience this may cause.
Thread: [PC]»A Ubisoft Service is currently unavailable. Please try again later.» | Forums
«A Ubisoft Service is currently unavailable. Please try again later.»
So this error happened to me just today,but I’ve already tried some fixes like running Uplay as an admin or completely uninstalling and reinstalling it.
It still wouldn’t work. Also directly launching Rainbow Six Siege through Steam doesn’t work as Uplay basically says «fu» to me right now.
I would really appreciate some help.
I forgot to add that I also already tried disabling IPv6 but that also doesnt work for me
I am sorry to hear that did not work for you, can you try the steps below?
1) Open CMD as admin.
2) Type netsh int ip reset ipreset.txt and press Enter.
3) Type netsh winsock reset and press Enter.
4) Type netsh int ip reset and press Enter.
5) Restart your computer.
Hey
Thanks for the fast reply but unfortunately these steps did not work for me:(
Please someone help, Im just tryna game:(
Hi SeaWolfR6! If you are still encountering this error message, and have already tried these Uplay steps as well, please submit a ticket with a screenshot of your port forwarding settings. We can look further into your issue there!
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How to Fix ‘A Ubisoft Service Is Currently Unavailable’ Error?
Methods to Fix «A Ubisoft Service Is Currently Unavailable» on Windows
The “A Ubisoft service is currently unavailable” error is displayed by Uplay when trying to launch a Ubisoft. Uplay is used to manage digital distribution, DRM, multiplayer, and communications for Ubisoft games and it’s a vital part of each Ubisoft game. The error appears when trying to launch a game or to log in to Uplay on your computer.
A Ubisoft Service Is Currently Unavailable
Luckily enough, many users posted the methods they used to resolve A Ubisoft Service Is Currently Unavailable on their computers. We have provided step-by-step instructions for these methods so make sure you follow them carefully and, hopefully, resolve the issue at hand!
What Causes the “A Ubisoft Service Is Currently Unavailable” Error on Windows?
There are quite a few different causes that can be attributed to this problem and we highly suggest you check out the list we have prepared below. Pinpointing the correct can help you choose the proper troubleshooting method more quickly. Good luck!
Check the Time and Date on Your Computer
Using Ubisoft and Uplay online services takes for granted that the time and date on your computer is set up correctly. This is a standard used to prevent various security issues and having these settings set up properly is something you must do. Follow the instructions below to set up time and date properly on your PC!
Alternative: People who failed to fix their issue by tweaking the settings in this way can also do it in Control Panel. The settings are similar but now you can set your time to sync with the Internet time.
End a Faulty Process in Task Manager
There is a certain broken file that runs from ProgramData. It belongs to Ubisoft but it often goes corrupt and prevents users from opening the utility at all. Its name is not the same for everyone but you will recognize it in Task Manager as a string of totally unrelated letters. Follow the steps below to end this task!
Open up Uplay or a Ubisoft game and wait for the screen prompting you to enter your credentials. The “A Ubisoft service is currently unavailable” error should appear.
Uninstall Hamachi
Using Hamachi is a specific cause for some users. It’s problematic as users need to choose between the two programs. However, Uplay is more important so you should consider uninstalling Hamachi for a while to see if the problem is resolved. Follow the instructions below!
Disable IPv6
Disabling Internet Protocol version 6 connectivity on your computer managed to resolve the problem for many users and it’s an easy way to resolve the problem. This makes this method worthy and you shouldn’t skip it during your troubleshooting process.
Use Static IP and DNS Addresses
By default, the IP and DNS address of your computer change over time. This is usually not problematic but users have reported that assigning static IP and DNS addresses to your computer can help you resolve the “A Ubisoft service is currently unavailable” error on Windows. Follow the steps below to try out this method!
Completely Reset Your Hosts File
The host’s file is an important file when it comes to networking issues. Resettings it can resolve many different problems, including the “A Ubisoft service is currently unavailable” error. If for some reason, you find that your hosts file has been compromised or if you start experiencing this problem with Origin, you can reset the file back to default by following the steps below.
Use SFC to Scan for Missing or Corrupt System Files
Networking issues can often be system-related. These problems are rooted deep inside the system files and the only way to try to resolve them is by running the System File Checker (SFC). It will scan your system files for errors and possible repair or replace them. Follow the steps below to do so!
Perform a Network Reset
Performing a Network Reset is yet another simple method of resolving this problem and it’s the last one in our list. It has worked for many users and you have absolutely nothing to use if you try it out. Follow the steps below and check to see if the “A Ubisoft service is currently unavailable” error continues to appear on your computer.
If none of the methods shown above have helped you at all, we suggest you try and reset your IP Address as a last resort. This will allow your DHCP Server of the router to assign you a new IP Address. If that doesn’t for you as well, contact your ISP and let him know about your situation.
A ubisoft service is currently unavailable please try again later что делать
Thank you for contacting us and I am sorry to hear about the issue you’re experiencing. I can understand that the error message is something that comes up when trying to launch Uplay PC, but correct me if I’m wrong.
In order to resolve this, try power cycling your router. You’d want to turn it off, unplug it, wait a minute, then plug it back in and turn it on again. Additionally, try emptying the cache of Uplay PC as per following FAQ [support.ubi.com] and make sure that Uplay isn’t blocked by any Firewall or Antivirus software you’re using.
Clearing the cache worked for me! 😀
Thanks for letting us know, guys.
Glad those steps are helping, although obviously a pain that you need to clear the cache each time.
Hey there Phoned_Leek25! If you’re still experiencing this issue and you’ve tried the troubleshooting above posted by UbiKarl first. Can you try the following steps, please try reconnecting in between each step:
1. Reset Winsock (works for all Windows users):
a) Open CMD as admin.
b) Type netsh int ip reset ipreset.txt and press Enter.
c) Type netsh winsock reset and press Enter.
d) Type netsh int ip reset and press Enter.
e) Restart your computer.
2. Network Reset ( 27 сен. 2019 в 15:31
This is crazy but it worked for me..set your date a day ahead via your calendar on the bottom right of your computer «adjust date and time» click a date ahead and boom it connected right away. Some people say set it behind 5-7 days works too. Sounds ♥♥♥♥♥ nuts but it actually worked man!
Legit, reset my cache and it still didn’t work, so I thought why not try this and well, it worked.
It’s currently the 27/10 and I changed the date back to 24/10 and it launched without an issue, maybe because I had played Siege on that day and it lines up with the old cache files?
BUT with the date set differently I wasn’t able to join my friends, and they couldn’t join me. So I changed the date back to normal and everything worked fine again.
Steps I took were:
1. Receiving error «A Ubisoft service is currently unavailable.» when trying to launch R6 Siege
2. Changed the date back a few days
3. Launched Siege, now can’t join or invite friends, probably can’t join a game
4. Closed it and changed the date back to normal
5. Launched Siege again with no issue and played as normal
Who knows, but changing the date does work.
This is crazy but it worked for me..set your date a day ahead via your calendar on the bottom right of your computer «adjust date and time» click a date ahead and boom it connected right away. Some people say set it behind 5-7 days works too. Sounds ♥♥♥♥♥ nuts but it actually worked man!
Legit, reset my cache and it still didn’t work, so I thought why not try this and well, it worked.
It’s currently the 27/10 and I changed the date back to 24/10 and it launched without an issue, maybe because I had played Siege on that day and it lines up with the old cache files?
BUT with the date set differently I wasn’t able to join my friends, and they couldn’t join me. So I changed the date back to normal and everything worked fine again.
Steps I took were:
1. Receiving error «A Ubisoft service is currently unavailable.» when trying to launch R6 Siege
2. Changed the date back a few days
3. Launched Siege, now can’t join or invite friends, probably can’t join a game
4. Closed it and changed the date back to normal
5. Launched Siege again with no issue and played as normal
Who knows, but changing the date does work.
:AOESheep:
Interesting! Thank you for your help in this thread 🙂