account suspended uplay что делать
The first time this happened I was trying to install The Division. I left it downloading, two hours to go. Come back and my PC crashed (This NEVER happens normally). I restarted and was greeted with that screen. Ok, it’s a one off error I think. SO. I wait, 5 hours, finally I can log back in.
Yesterday, after experiencing lots of slow loading times and knowing I’ll play this a lot I decided to move the game to my SSD. Uninstalled the game, changed install location, started download. Nothing. The download is 0Kb/s. Closed Uplay. opened Uplay. ACCOUNT SUSPENDED. This time, it took TENHOURS to unsuspend the account. So, started the download, went to bed. Woke up and my PC had frozen again thanks to ****ty Uplay. Went to log in ACCOUNT SUSPENDED. My account is currently suspended with I suspect 10 hours until I can play again.
I’ve submitted a ticket but basically I haven’t been able to play all weekend thanks to this ****ty launcher. Seriously guys. I’ve used steam for over 12 years and never had issues like this. Being locked out from all my content just because of buggy programming is NOT ok. I was hoping to play The Division this weekend but bye to that plan. Thanks Uplay.
Hello and welcome to the Forums,
You will need to get in contact with Ubisoft Support directly to resolve this. You may want to try using Chat if it is available to you.
Thread: [Ubisoft_Account]account suspended? | Forums
account suspended?
I have made a similar thread on the division sub-forum,
I hope I have a better luck here.
So the problem is this:
I played the division yesterday, managed to grind into lvl 30 with my friends.
And in the morning suddenly I had this popup saying my account has been suspended.
it didnt show for how long so it made me insane.
Here are all the details that you commonly asks:
1. I ONLY have 1 uplay account
2. I get the division through nvidia redeem code
3. No, I DIDNT enter my pass wrong multiple times coz it login auto every time I start uplay
4. No, I DIDNT change my pass or my email before this happen
5. No, I DIDNT activate TWICE the division code in uplay
6. Yes, I already sent a support with number #03049372
7. Yes, I already tried the pass reset and it DIDNT work
8. Yes, I have waited MORE than 8 hours hoping I can login into uplay
9. No, I DIDNT cheat or do anything illegal in-game
10. Yes, I use steam for group chat with my friends while in-game
11. No, I didnt harrass other people while in-game
So, there you go, I have provide everything I can think of, and personally
with all that list above, I DONT SEE ANY REASON WHY UPLAY SUSPEND MY ACCOUNT.
If you guys can be honest with me about why you suspend my account and FOR HOW LONG
I will be so happy.
Is there ANY moderators from Ubisoft really watching the forum?
Its been 24 hours more and I still got my account suspended for no reason so far.
Is this the way they treat their customer?
Is there ANY moderators from Ubisoft really watching the forum?
Its been 24 hours more and I still got my account suspended for no reason so far.
Is this the way they treat their customer?
still nothing.
this program drives me crazy probably thats because i bought the game from steam.
1. I ONLY have 1 uplay account
2. I get the division through steam
3. No, I DIDNT enter my pass wrong multiple times coz it login auto every time I start uplay
4. No, I DIDNT change my pass or my email before this happen
5. No, I DIDNT activate TWICE the division code in uplay
7. Yes, I already tried the pass reset and it DIDNT work
9. No, I DIDNT cheat or do anything illegal in-game
10. Yes, I use steam for group chat with my friends while in-game
11. No, I didnt harrass other people while in-game
same here 
1. I ONLY have 1 uplay account
2. I get the division through steam
3. No, I DIDNT enter my pass wrong multiple times coz it login auto every time I start uplay
4. No, I DIDNT change my pass or my email before this happen
5. No, I DIDNT activate TWICE the division code in uplay
7. Yes, I already tried the pass reset and it DIDNT work
9. No, I DIDNT cheat or do anything illegal in-game
10. Yes, I use steam for group chat with my friends while in-game
11. No, I didnt harrass other people while in-game
same here
And all we want is just open our account back, is it a hard thing to do?
Same problem here
I have made a similar thread on the division sub-forum,
I hope I have a better luck here.
So the problem is this:
I played the division yesterday, managed to grind into lvl 30 with my friends.
And in the morning suddenly I had this popup saying my account has been suspended.
it didnt show for how long so it made me insane.
Here are all the details that you commonly asks:
1. I ONLY have 1 uplay account
2. I get the division through nvidia redeem code
3. No, I DIDNT enter my pass wrong multiple times coz it login auto every time I start uplay
4. No, I DIDNT change my pass or my email before this happen
5. No, I DIDNT activate TWICE the division code in uplay
6. Yes, I already sent a support with number #03049372
7. Yes, I already tried the pass reset and it DIDNT work
8. Yes, I have waited MORE than 8 hours hoping I can login into uplay
9. No, I DIDNT cheat or do anything illegal in-game
10. Yes, I use steam for group chat with my friends while in-game
11. No, I didnt harrass other people while in-game
So, there you go, I have provide everything I can think of, and personally
with all that list above, I DONT SEE ANY REASON WHY UPLAY SUSPEND MY ACCOUNT.
If you guys can be honest with me about why you suspend my account and FOR HOW LONG
I will be so happy.
I have exact same problem. It is really frustrating how can ruin some ridiculous program really good game.
BTW my ticket is still without reaction too.
Account suspended uplay что делать
Before I formatted my computer, I was able to log in to my account, but when I tried to format my computer and enter my uplay account again, I got the message that my account was suspended. Since I am the person who tried to log into my account, that is, I am a real person, I provided a notification to the support unit, but I did not receive a response. I am waiting for ubisoft officials to help me by opening a support request from here. I look forward to the removal of the login restriction on my account as soon as possible. Please keep me informed of developments.
Thank you for reaching out, sorry to hear you aren’t able to sign in!
I’m afraid though, we cannot assist with account queries over the public forums for privacy and security reasons.
You mentioned having created a ticket already on our Support Site?
May we please know the Case ID so we can take a look?
Before I formatted my computer, I was able to log in to my account, but when I tried to format my computer and enter my uplay account again, I got the message that my account was suspended. Since I am the person who tried to log into my account, that is, I am a real person, I provided a notification to the support unit, but I did not receive a response. I am waiting for ubisoft officials to help me by opening a support request from here. I look forward to the removal of the login restriction on my account as soon as possible. Please keep me informed of developments.
having the same issue. Got banned out of nowhere while playing Siege today.
Before I formatted my computer, I was able to log in to my account, but when I tried to format my computer and enter my uplay account again, I got the message that my account was suspended. Since I am the person who tried to log into my account, that is, I am a real person, I provided a notification to the support unit, but I did not receive a response. I am waiting for ubisoft officials to help me by opening a support request from here. I look forward to the removal of the login restriction on my account as soon as possible. Please keep me informed of developments.
Thank you for reaching out, sorry to hear you aren’t able to sign in!
I’m afraid though, we cannot assist with account queries over the public forums for privacy and security reasons.
You mentioned having created a ticket already on our Support Site?
May we please know the Case ID so we can take a look?
Before I formatted my computer, I was able to log in to my account, but when I tried to format my computer and enter my uplay account again, I got the message that my account was suspended. Since I am the person who tried to log into my account, that is, I am a real person, I provided a notification to the support unit, but I did not receive a response. I am waiting for ubisoft officials to help me by opening a support request from here. I look forward to the removal of the login restriction on my account as soon as possible. Please keep me informed of developments.
having the same issue. Got banned out of nowhere while playing Siege today.
As advised by TheBerry unfortunately this isn’t something we can discuss or investigate for you over the forums I’m afraid. However if you open a support case with us we will look into it.
You can reach us either through the support website [support.ubi.com] by opening a live chat session or alternatively through our social media accounts on Facebook [en-gb.facebook.com] and Twitter and they will be able to create a support case for you.
Thank you for reaching out, sorry to hear you aren’t able to sign in!
I’m afraid though, we cannot assist with account queries over the public forums for privacy and security reasons.
You mentioned having created a ticket already on our Support Site?
May we please know the Case ID so we can take a look?
Thanks for creating that case. Someone will get back to you on it as soon as possible if they haven’t already done so.
As this issue isn’t something we can discuss or investigate over the forums I am locking the thread. If you’re reading this and you’re also in the same situation as the other players in the thread please open a support case with us.
Account suspended uplay что делать
Hey,
for over three weeks now Ubisoft’s algorhytms have decided that I cannot access my account via the normal means. 95 % of the time I am trying to access my account I don’t even get to the google authenticator stage and it says «you account has been suspended due to too many failed login attempts». I have yet to fail an attempt to type in my credentials.
Does anyone have solution to this?
I found quite a lot of people having the same issues past 2 years so it is not a new issue I guess yet I could not find an answer (nor did Ubisoft provide any in their useless faqs etc) so I decided to ask the community if they know of anything.
Does anyone have at least an explanation why are they doing this? Looking for anything that would progress my little investigation and hopefully end with a workaround since blocking people for no apparent reason is their feature I assume.
Most of the users have only dynamic IP address. I would dare to say 99% of Steam players have dynamic IP address.
For static one you would have to request one and pay additionally to your ISP. So that’s certainly not the case here. I don’t know why Ubi support said that in the first place. Completely pointless.
Have you tried to reset your router? Seems to me that the router could be the problem then? In case both wifi connections were over the same router, of course.
Most of the users have only dynamic IP address. I would dare to say 99% of Steam players have dynamic IP address.
For static one you would have to request one and pay additionally to your ISP. So that’s certainly not the case here. I don’t know why Ubi support said that in the first place. Completely pointless.
Have you tried to reset your router? Seems to me that the router could be the problem then? In case both wifi connections were over the same router, of course.
Exactly, thank you. Every single other service is fine and I cannot see why would not they be. Ubisoft told me that I would have to contact my internet provider because I have a dynamic IP address and I would have to get static in order to fix it. And that there is nothing they can do about it (I don’t know if they meant they as a 1st level support or they as a company) because it is automated. I did not understand why the dynamic IP would be a problem back then since I cannot imagine a lot of people running static IPs just to get Uplay to work.
That said I just went to my routers, did not help. I have just tried to login, no dice. I don’t even get the thing that it says «my account is suspended» but if I go through the mobile network (Edge) then it’s all suddenly fine.
Exactly, thank you. Every single other service is fine and I cannot see why would not they be. Ubisoft told me that I would have to contact my internet provider because I have a dynamic IP address and I would have to get static in order to fix it. And that there is nothing they can do about it (I don’t know if they meant they as a 1st level support or they as a company) because it is automated. I did not understand why the dynamic IP would be a problem back then since I cannot imagine a lot of people running static IPs just to get Uplay to work.
Dynamic IP address is not the problem for sure. Then we all would have this kind of problems. I am on dynamic IP as well. As I said, probably 99% of users have dynamic one.
That said I just went to my routers, did not help. I have just tried to login, no dice. I don’t even get the thing that it says «my account is suspended» but if I go through the mobile network (Edge) then it’s all suddenly fine.
That is strange, really. Have you tried to reinstall Ethernet drivers on your PC for the cable?
And one more tip I can give.
Go to adapter settings and for IPv4 set
(and set the one you already have).
You can check which one you have with cmd. Open cmd and type ipconfig and press Enter.
Insert the ones from Google.
8.8.8.8
8.8.4.4
Press OK, restart your PC and then try. If that doesn’t work, set everything back to default and on automatically.
EDIT:
Makes me wonder what would happen if you try to create new Ubisoft account, set everything up and then try to log in over the same network on your PC.
I finally found some time to get back into this, sorry for the delay. But first, let me thank you for your time and ideas, right now you’ve put more effort and ideas towards this than Ubisoft from what I can tell.
EDIT:
Makes me wonder what would happen if you try to create new Ubisoft account, set everything up and then try to log in over the same network on your PC.
I wondered that myself so from another machine on the same network (older laptop of mine) I created a brand new account, I filled in all the credentials and immediately after the very same message popped that my brand new account that noone tried (not even I yet) to log in to was suspended for too many false log in attempts and / or game activations. So my account is of no fault it seems, it seems it is all about my IP address.
Furthermore, yesterday I was able to log in normally on my 1st try. Earlier today, I was suspended again. So I tried to use VPN to log in and first one did not work (I use some random canadian one), but the second one did work and I got through (american VPN).
I havn’t tried to put in a concrete IP address in just yet, I will try it tomorrow when the log in fails again.
That really is strange thing to happen. Almost like something weird is going on between the router and your PC in general. But more likely something on the router itself. Maybe bad firmware (yet again, that would cause more problems, not just on this one).
I need to ask:
1. Can you login to your Uplay launcher and set the option Remember me (or something like that)? Or the problem happens even you did that?
2. Do you have problems when you try to login over a web browser to your Ubi account?
Another tip:
I don’t know did Ubisoft give you This link [support.ubisoft.com] to troubleshoot the connectivity with Uplay on PC. But you may try that as well.
Sorry if I add questions to your busy days, but hopefully you’ll manage to fix those problems.
That really is strange thing to happen. Almost like something weird is going on between the router and your PC in general. But more likely something on the router itself. Maybe bad firmware (yet again, that would cause more problems, not just on this one).
I need to ask:
1. Can you login to your Uplay launcher and set the option Remember me (or something like that)? Or the problem happens even you did that?
2. Do you have problems when you try to login over a web browser to your Ubi account?
Another tip:
I don’t know did Ubisoft give you This link [support.ubisoft.com] to troubleshoot the connectivity with Uplay on PC. But you may try that as well.
Sorry if I add questions to your busy days, but hopefully you’ll manage to fix those problems.
You needn’t to be sorry, really. At least someone care to help and I feel really grateful.
1.) I had that option set up. When all this started I switched it off thinking there might be some old password saved and that’s what causing the trouble. Now, I did not try to check that box back but I am almost sure it would not change a thing.
Btw all these troubles started when I clicked on AC2 giveaway few weeks back, but I already had that in my library. Now I have two and I wonder if that wouldn’t cause the issue (trying to activate a product that is already in the library). Might be just pure coincidence though.
2.) When the login does not work, it does not work everywhere. Meaning I cannot log via browser or the standalone app.
The problem is the verification process only though. Once I get through that and switch back to my standard internet connection, everything works fine (accessing shop, checking news, clicking on / accessing multiplayer in a game, gaining achievements / challenges / currency). But the verification process is amiss. The router would have to somehow multiply the login requests sent and only for Uplay service, not any other I use daily and have no problems with. Or am I wrong here?
I will check that link and try some of the recommendations there, I know for a fact some of them won’t work (already tried).
Btw all these troubles started when I clicked on AC2 giveaway few weeks back, but I already had that in my library. Now I have two and I wonder if that wouldn’t cause the issue (trying to activate a product that is already in the library). Might be just pure coincidence though.
Most likely a coincidence cause it wouldn’t block your newly created account then which doesn’t have any of the games that you activated on your main one.
I will check that link and try some of the recommendations there, I know for a fact some of them won’t work (already tried).
I assume the same. And it should not be the case that you need to mess around with port forwarding and similar things.
#3
If the current IP is a problem, try to change the IP address in IPv4 setting. (for an example, from 192.168.1.X to 192.168.1.Z) and follow the rest of procedure for public Google DNS.
The problem is the verification process only though. Once I get through that and switch back to my standard internet connection, everything works fine (accessing shop, checking news, clicking on / accessing multiplayer in a game, gaining achievements / challenges / currency). But the verification process is amiss. The router would have to somehow multiply the login requests sent and only for Uplay service, not any other I use daily and have no problems with. Or am I wrong here?
That’s something that confuses me here. It’s almost like you have a middleman to request it for you multiple times before you even want to. That’s the reason I asked did you place «Remember me» again. And I don’t think you’re wrong here. And the only thing I can think of is VPN usage and maybe something got corrupted during the process, hence the failings. But if you didn’t use VPN before, VPN is irrelevant here then.
So maybe running Uplay launcher as an admin will do the trick?
Since you tried with different laptop and login is successfully managed when you are using mobile data, it really seems something is «wrong» with the router or your current IP address.
Account suspended uplay что делать?
Сервис Ubisoft сейчас недоступен. Попробуйте позже
При запуске Uplay появляется сообщение — «Сервис Ubisoft сейчас недоступен. Попробуйте позже или перейдите в режим оффлайн», то прочитав статью, вы найдете самое подробное решение проблемы. Не расстраивайтесь это распространенная ошибка среди фанатов игр Юбисофт и пользователей сервиса Юплей.
Если вылетает окно с ошибкой — «Невозможно установить соединение со службой Uplay», способы, описанные в статье, тоже подойдут для решения неполадки, а также для любых проблем, связанных с подключением Uplay через интернет.
Пользователи сталкиваются с сообщением при запуске Uplay, вводе ключа активации для купленной игры, или выбрав игру по сети. Часто проблема установки соединения связана с проблемой серверов Ubisoft, поэтому желательно проверить форум техподдержки, на предмет профилактики или аварии.
Переустановка программы
В ряде случаев пользователям, столкнувшимся с проблемами недоступности сервиса Ubisoft или установки соединения, помогает переустановка клиента. Переустановка может потребоваться по разным причинам, устаревшая версия клиента, установленная с покупкой игры через Steam или пиратская версия программы.
Сначала нужно полностью удалить старый клиент Uplay, и если установлена, все компоненты пиратской версии игры.
Перед удалением программы, сделайте резервные копии игровых сохранений. Прочитать подробную инструкцию как сделать бэкапы можно тут.
Отключение запуска в режиме оффлайн
Запустите Uplay, затем зайдите в настройки программы. В настройках перейдите на вкладку сеть и деактивируйте чекбокс опции «Всегда запускать Uplay в режиме оффлайн».
Перезапустите лаунчер и проверьте, пропала ли ошибка об установке соединения со службами.
Запуск от имени администратора
Перейдите в папку с установленным клиентом и найдите в ней файл Uplay.exe. Щёлкните по нему правой кнопкой мыши и выберите из выпадающего меню «Запуск от имени администратора». Запустив программу с повышенными правами, проверьте вылезает ли ошибка об установке соединения. Данный способ часто помогает юзерам Windows 8.
Если ошибка недоступности серверов Ubisoft пропала, откройте «свойства» файла Uplay.exe нажав на него правой кнопкой мыши, а затем выберите «Совместимость». Включите галочку «Выполнять эту программу от имени администратора» чтобы навсегда изменить уровень прав на запуск Uplay.
Правка файла hosts
Если вы когда-либо устанавливали пиратские копии игр от Ubisoft, очень вероятно, что «лекарства» таких игр оставили след в вашей системе и блокируют установку соединения со службами Uplay. Частой причиной появления сообщения — сервис Ubisoft сейчас недоступен, оказывается измененный файл hosts.
Расположение файла находится по адресу C:\Windows\System32\Drivers\Etc, перейдите в папку и откройте его любым текстовым редактором, например, блокнотом.
Изучите файл и удалите из него строки, приведенные ниже.
127.0.0.1 static3.cdn.ubi.com 127.0.0.1 ubisoft-orbit.s3.amazonaws.com 127.0.0.1 onlineconfigservice.ubi.com 127.0.0.1 orbitservice.ubi.com 127.0.0.1 ubisoft-orbit-savegames.s3.amazonaws.com
Если ваш hosts не изменен и вы не нашли в нем этих строк, перейдите к шагу настройки соединения.
Для исправления файла hosts необходимо обладать правами администратора, поэтому перед редактированием зайдите в систему из-под учетной записи администратора.
Создание файла hosts
Если не получилось внести изменения из-под администраторской учетной записи, создайте новый файл hosts, пользуясь следующей инструкции.
Настройка соединения
Сначала удостоверьтесь не блокируется ли Uplay вашей антивирусной защитой и брандмауэром Windows. Затем добавьте программу в исключения вашего антивируса и брандмауэра.
Инструкцию по добавлению Uplay в исключения вашего антивирусного продукта, придется погуглить, а как разблокировать программу в брандмауэре, читайте ниже.
Порты Uplay
Одной из причин ошибки установки соединения бывает блокировка или занятость используемых Uplay портов внутри сети. Технология проброса портов позволяет обращаться из интернета к компьютеру за файерволом маршрутизатора.
Узнайте модель используемого маршрутизатора, модема или вай фай роутера и погуглите название, добавив к нему проброс портов или port forwarding в запрос поисковика.
Пробросьте порты, используя инструкцию. Uplay использует следующие порты:
TCP: 80, 443, 14000, 14008, 14020, 14021, 14022, 14023 и 14024.
Порты игр:
UDP: 3074 и 6015.
Отключение фоновых программ
Пользователи также испытывают проблемы с недоступностью серверов Ubisoft из-за программ, работающих в фоновом режиме системы. Если возможность играть в интернете по-прежнему недоступна, попробуйте закрыть запущенные фоном приложения перед началом игры. Для отключения проделайте следующие шаги.
Метод стоит рассматривать как временное решение, чтобы вернуть любые изменения, снова запустите MSCONFIG и нажмите кнопку «Включить все» на вкладке «Автозагрузка».
При установленной операционной системе Windows 8, Windows 8.1 или Windows 10 программы автозагрузки отключаются прямо из диспетчера задач.
Uplay не видит интернет или потеря соединения, что делать?
Uplay PC — это портал всех видеоигр Ubisoft, которые доступные на ПК. Кроме того, пользователи могут получать вознаграждения, покупать сторонние игры, общаться с другими игроками с помощью этого программного обеспечения.
Решение 1 — конфликт программного обеспечения
Иногда, если брандмауэр Windows не обновлен, это может вызвать проблемы при открытии Uplay. Если после обновления брандмауэра проблема не устраняется, вам нужно будет отключить брандмауэр при запуске Uplay.
На компьютерах пользователей могут быть установлены другие антивирусные программы. Эти программы также могут запретить вам вход на серверы Uplay. Поэтому рекомендуется правильно настроить эти приложения, чтобы Uplay мог работать без ограничений в локальной сети.
Если вы используете программы виртуальных частных сетей (VPN) или общего доступа к Интернету (ICS), рекомендуется также отключить их. Эти приложения могут создавать помехи в вашей сети Ubisoft.
Решение 2 — Автономный режим и настройки прокси
Ваша программа Uplay может быть настроена на автоматический запуск в автономном режиме при каждом ее открытии. Кроме того, в Windows 10 есть настройки прокси, которые могут вызвать проблемы с подключением для платформы Uplay.
Для решения этих проблем вы должны попробовать следующие шаги:
Решение 3 — Фоновые программы
Проблемы с подключением к Uplay на Windows 10 могут быть вызваны другими приложениями, работающими в фоновом режиме. Поэтому, перед запуском игры из Uplay, закрытие фоновых приложений может помочь игре работать лучше.
Вот инструкция, как вы можете убедиться, что запускаете только те приложения, которые вам нужны:
Если это решение устраняет проблему с подключением, то одна из ваших программ, которая загружается при запуске, ограничивает доступ серверам Uplay в интернет.
Решение 4 — Ограничительные конфигурации сети
Администраторы сети и интернет-провайдеры иногда накладывают ограничения на вашу сеть, что может вызвать проблемы с подключением Uplay PC на Windows 10. Если это так, вам необходимо связаться с администраторами для решения проблемы.
Решение 5 — Очистка файлов DNS
Кеш DNS — это место, где хранятся IP-адреса веб-серверов, которые вы недавно посещали. Возможно, что некоторые из этих файлов повреждены или устарели, что может затруднить подключение к этим серверам.
Таким образом, очистка кеша DNS может решить ваши проблемы. Вот как вы можете это сделать на Windows 10:
Решение 6 — Сброс файлов хоста
Windows использует файлы хостов для сопоставления IP-адресов с именами хостов. Иногда эти файлы могут содержать вредоносные записи. Таким образом, сброс может исправить некоторые проблемы с интернет-соединением.
Вот как вы можете сбросить файлы хоста:
Этот способ решает наиболее распространенные проблемы, возникающие, когда Uplay Windows 10 не подключается к интернету должным образом.
Если ваши проблемы сохраняются даже после использования этих решений, вы можете связаться с Ubisoft напрямую.